Privacy policy

Silentias Privacy Policy

Effective date: June 2, 2026

Silentias LLC ("Silentias," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have over it when you visit silentias.com (the "Site") or purchase our products.

By using the Site or providing us your information, you agree to the practices described in this Policy.

1. Who we are

Silentias LLC is the data controller responsible for your personal information. Mailing address: 30 N Gould St Ste #10750, Sheridan, WY 82801. Contact: support@silentias.com.

2. Information we collect

Information you provide to us:

Contact details such as your name, email address, shipping and billing address, and phone number.
Order and payment information, including the products you purchase and your payment method. Payment card details are processed securely by our payment provider and are not stored by us.
Subscription details, including your plan and billing schedule.
Communications you send us, such as emails or customer service messages.
Any information you choose to provide when you join our list or interact with us.

Information we collect automatically:

Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and how you interact with the Site.
Cookies and similar technologies, as described in Section 6.

Information from third parties:

Our service providers, such as our e-commerce, payment, shipping, and email platforms, may share information with us to help us operate the Site and fulfill your orders.

3. How we use your information

We use your information to:

Process and fulfill your orders and manage your subscription.
Provide customer service and respond to your requests.
Send you transactional messages about your orders and account.
Send you marketing communications where you have given consent or where otherwise permitted by law. You can opt out at any time.
Operate, improve, and secure the Site.
Detect and prevent fraud and abuse.
Comply with our legal obligations and enforce our terms.

Legal bases for visitors in the EEA and UK: We process your information where it is necessary to perform our contract with you, where we have a legitimate interest that is not overridden by your rights, where you have given consent, and where we must comply with a legal obligation.

4. How we share your information

We do not sell your personal information for money. We share information only as described below:

Service providers who process information on our behalf, such as our e-commerce platform, payment processors, shipping carriers, our subscription platform, and our email and analytics providers. These providers may only use your information to perform services for us.
Advertising and analytics partners that help us understand and promote our Site. Some of this activity may be considered "sharing" or "sale" under certain U.S. state laws. See Section 8 for your choices.
Legal and safety reasons, when we believe disclosure is required by law or necessary to protect our rights, our customers, or others.
Business transfers, in connection with a merger, acquisition, or sale of assets.
With your consent, for any other purpose disclosed to you at the time.

5. International data transfers

We are based in the United States, and your information may be processed in the United States and other countries that may have different data protection laws than your own. If you are located outside the United States, including in the European Economic Area, the United Kingdom, Switzerland, Canada, Australia, or New Zealand, your information will be transferred to and processed in the United States. Where we transfer personal information from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. Cookies and tracking

We and our partners use cookies and similar technologies to operate the Site, remember your preferences, measure performance, and support marketing. You can control cookies through your browser settings and, where available, through the cookie banner or preference tools on our Site. Disabling some cookies may affect how the Site functions.

7. Your rights in the EEA and UK (GDPR)

If you are in the European Economic Area or the United Kingdom, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request erasure of your information.
Restrict or object to our processing.
Request portability of your information.
Withdraw consent at any time, without affecting processing already carried out.
Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at support@silentias.com. We will respond within the time required by law.

8. Your rights in the United States, including California

Depending on where you live, you may have the right to:

Know what personal information we collect and how we use it.
Request access to or deletion of your personal information.
Request correction of inaccurate information.
Opt out of the "sale" or "sharing" of your personal information for targeted advertising.
Limit the use of sensitive personal information.
Not be discriminated against for exercising your rights.

To exercise these rights, including to opt out of sale or sharing, contact us at support@silentias.com.

9. Your rights in Canada, Australia, New Zealand, and Switzerland

If you live in Canada, Australia, New Zealand, or Switzerland, you have rights under your local privacy laws. These include Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws such as Quebec's Law 25, Australia's Privacy Act 1988 and the Australian Privacy Principles, New Zealand's Privacy Act 2020, and Switzerland's revised Federal Act on Data Protection (FADP). These laws generally give you the right to access the personal information we hold about you, to request correction, and to ask how we handle it. To exercise these rights, contact us at support@silentias.com, and we will respond as required by applicable law.

10. Marketing choices

You can unsubscribe from our marketing emails at any time using the link in any message, or by contacting support@silentias.com. We may still send you transactional messages related to your orders and account.

11. Data retention

We keep your personal information for as long as needed to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

12. Data security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Children's privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us information, please contact us and we will delete it.

14. Third-party links

Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

15. Changes to this Policy

We may update this Policy from time to time. The "Effective date" above shows when it was last revised. Significant changes will be posted on this page.

16. Contact us

If you have questions about this Policy or your personal information, contact us at:

Silentias LLC

30 N Gould St Ste #10750, Sheridan, WY 82801 support@silentias.com