Shipping policy

Silentias LLC

Shipping Policy

Effective date: September 09, 2026

This policy explains how Silentias processes, ships, and tracks orders placed at silentias.com. It forms part of our Terms of Service.

One

Order processing

Orders are processed Monday through Friday, excluding weekends and public holidays. Please allow one to three business days for processing before your order ships. Orders placed after 12:00 PM Central Time may begin processing the following business day.

Processing time is separate from carrier transit time. During launches, promotions, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer. If we cannot ship within the timeframe originally given, we will write to you with an updated estimate.

Two

Where we ship

Silentias currently ships within the United States. Canada, the United Kingdom, Switzerland, Australia, and New Zealand are coming soon.

We do not currently ship to freight forwarders or package consolidation services.

Three

Shipping costs

Shipping is $4.99 for orders under $45, and complimentary for orders of $45 or more. Subscribers receive complimentary shipping always, on every order, regardless of size.

Available methods and rates are shown at checkout. Promotional shipping offers may carry their own eligibility requirements.

Four

Delivery estimates

Within the United States, most orders arrive approximately three to seven business days after shipping, depending on destination.

All delivery windows are estimates and are not guaranteed. Delivery may be affected by carrier network delays, severe weather, peak shipping periods, local delivery interruptions, or an incomplete address. Business days are Monday through Friday, excluding public holidays.

Five

Tracking

Every order ships with tracking. You will receive a confirmation email with your tracking number once your order has been prepared for shipment.

A tracking number may at first show only that a shipping label has been created. This does not always mean the carrier has physically collected or scanned the package yet, and tracking can take some time to begin updating. This is normal and does not indicate a problem.

If your tracking has not updated for several days, or your package has passed the estimated delivery window, write to support@silentias.com so we can look into it.

Six

Risk of loss

Risk of loss passes to you once the carrier takes possession of your order. Once a carrier marks a package as delivered, responsibility for it transfers to the address on file.

Seven

Delayed or lost packages

Carrier delays and tracking interruptions happen occasionally after a package leaves us. If your order has passed its estimated delivery window, write to support@silentias.com with your order number.

We will review the tracking, contact the carrier, and open a carrier investigation or claim where appropriate. If a shipment is confirmed lost, we will determine the resolution based on the circumstances of the shipment and the carrier's findings.

Eight

Packages marked delivered but not received

If tracking shows your package as delivered but you cannot find it, this usually resolves within a day or two. Before contacting us, please:

Look around the delivery location, including porches, side doors, mailrooms, and parcel lockers;
Check with others in your household;
Check with neighbors, your front desk, or building management;
Review the carrier's delivery confirmation and any photograph provided;
Allow up to two business days, since packages are sometimes scanned before final delivery.

If you still cannot locate it, write to support@silentias.com with your order number and we will review the delivery information with you. We may ask for additional details or carrier confirmation before determining a resolution.

Nine

Address accuracy

Please review your shipping address carefully before placing your order. We are not responsible for delivery issues caused by an incorrect or incomplete address.

If you notice an error, write to us as soon as possible. We will make reasonable efforts to correct it, but changes cannot be guaranteed once an order has entered processing or been handed to the carrier.

If an order is returned to us because of an incorrect address, a failed delivery, or a refused delivery, additional shipping charges may apply before it can be sent again.

Ten

Multiple shipments

Depending on availability, an order may occasionally ship in more than one package, each with its own tracking. Receiving one package does not always mean every item has arrived.

Eleven

Order changes and cancellations

If you need to change or cancel an order, write to support@silentias.com as soon as possible. We will make reasonable efforts to accommodate the request before fulfillment begins. Once an order has entered processing or shipped, we may be unable to modify or cancel it.

Returns and refunds for orders already shipped or delivered are governed by our Refund Policy.

Twelve

Events beyond our control

Silentias is not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, labor disputes, government action, public health emergencies, customs delays, supply chain interruptions, and internet or utility outages.

Thirteen

Contact

Questions about your shipment? Write to support@silentias.com with your order number and tracking information, and our team will help.

Crafted with care. If anything is not right, our team will make it right.

Silentias LLC
200 N Kimball Ave, Suite 221 #1176
Southlake, Texas 76092
support@silentias.com